ETOM ENHANCED TELECOM OPERATIONS MAP PDF

The eTOM enhanced Telecom Operations Map , published by the TM Forum, is a guidebook that defines the most widely used and accepted standard for business processes in the telecommunications industry. The eTOM model describes the full scope of business processes required by a service provider and defines key elements and how they interact. Both of these frameworks are part of the larger context of Total Quality Management, in which many industries have, since , increasingly formalized their business processes and metrics in search of higher quality, fewer defects, and greater efficiency. These levels form a hierarchy, with each level encapsulating a group of processes at the next level of detail. The graphic representation of an eTOM model consists of rows and columns, the intersections of which denote specific business processes.

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Not sure if your company is a member? Check here to find out. It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and agile digital enterprise.

View More. It is a hierarchical catalog of the key business processes required to run a service-focused business. At the conceptual level, the framework has three major areas, reflecting major focuses within typical enterprises:.

Expand your Frameworx foundation: learn a common business-led approach to rationalize the processes that run your business. Give yourself a competitive edge by taking courses and exams to gain Knowledge and Career Certification. Case study: Bharti Airtel gets new customers onboard in minutes and maximizes QoS to keep them happy.

Engage TM Forum to independently verify and certify how well your business processes and information models align with the industry standards found in Frameworx. TM Forum Coaching compliments our training and certification program to help you make the link between the skills you learned in class and the proper application of the standards, best practices and tools in the specific context of your project.

View all news. Courses now available at the click of a button. Easily access the knowledge and guidance that has helped hundreds of companies reduce cost, risk and time-to-market. Catalyst Digital Showcase. June 30 , Virtual. Digital Transformation Asia. November , Bangkok, Thailand. Lost password? Not a user? User Registration Not sure if your company is a member? Download Frameworx. Download eTOM. Read Release Notes.

Download Poster. Career Certification. Case Study. Conformance Certification Engage TM Forum to independently verify and certify how well your business processes and information models align with the industry standards found in Frameworx.

Conformance Certification. Certifications Awarded. Coaching Services TM Forum Coaching compliments our training and certification program to help you make the link between the skills you learned in class and the proper application of the standards, best practices and tools in the specific context of your project. Get Involved Join the Frameworx Community discussion. Frameworx Community. Research Reports.

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eTom – Enhanced Telecom Operations Map

The Business Process Framework is an operating model framework for telecom service providers in the telecommunications industry. The Business Process Framework eTOM is a standard maintained by the TM Forum , [1] an association for service providers and their suppliers in the telecommunications and entertainment industries. The development of the business process standardization for telecom service providers started with the founding of the TM Forum in The initial goal was to facilitate the creation of 'interoperable network management products'. The goal of TOM was the creation of an industry-owned framework of business processes, including the definition of a common enterprise-independent terminology for service management. It was also supposed to serve as a basis for discussing the scope of information management necessary for the execution of the processes.

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Business Process Framework (eTOM)

Not sure if your company is a member? Check here to find out. It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and agile digital enterprise. View More.

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